Blog
How Does the NeuroPulse Pro Refund and 180-Day Guarantee Work?
Quick answer
The sales page kits of NeuroPulse Pro come with a 180-day money-back guarantee. Write first via the contact page on getneuropulsepro.com with your order ID, then ship the bottles to the returns address with tracking. You pay the postage. Processing takes 3-5 business days after credit, and your card may need 5-10 more days.
Key facts
- Guarantee length: 180 days, on the sales page kits (2, 3 or 6 bottles).
- Begin in writing on the contact page at getneuropulsepro.com and quote your order ID.
- Return parcels go to 570 Lexington Avenue, Floor 16, New York, NY 10022, USA.
- Slip a note with your name, email and order ID into the box.
- The buyer pays return shipping. Use tracking.
- Timing: 3-5 business days of processing after credit, then 5-10 days before the card shows it.
- No public phone number. The inbox on this site cannot see or change orders.
What does a day-by-day plan for the guarantee look like?
The window is long, which is its strength and its trap. Time slips by. Use a simple plan from the first day.
| When | What to do | Why |
|---|---|---|
| Day of order | Save the order email. Put two reminders in your calendar. | The order ID is needed for every step |
| Day parcel arrives | Check the seal, label and count. Write down the lot and best-before date. | Proof that the bottle was as shipped |
| First weeks | Start a short daily log. Take one capsule a day as the label says. | Gives you facts to judge, not just memory |
| About day 150 | Decide to keep it or to claim a refund. | Leaves time to write in and mail bottles back |
| Day 180 | The window ends. | A claim after this is not promised |
What does the guarantee cover?
For 180 days, the product price of a sales page kit is covered. If the capsule does not suit you, you may ask for your money back in that time.
The seal on the sales page shows the promise. It is the seller's own guarantee and not an outside endorsement. It does not promise results.
- It does not cover your return postage.
- It does not cover bottles from other sellers. The guarantee is written for the kits.
- It does not promise any health result.
- It is not honored through the inbox on this site, which cannot see orders.
- It does not extend past day 180.
How do you claim a refund, step by step?
Find your order ID
Open the email you received at checkout and copy the order ID.
Write to the sales contact page
Open the contact page at getneuropulsepro.com. Say you want a refund under the 180-day guarantee and add your order ID.
Wait for instructions
Wait for the seller to confirm and say what to send back. Save that reply.
Pack and ship
Use a sturdy box and add a slip with your full name, email and order ID. Send it to 570 Lexington Avenue, Floor 16, New York, NY 10022, USA, with a tracking service.
Watch for the credit
Processing takes 3-5 business days once the bottles are credited. After that, give your card 5-10 days.
Plan on about three to four weeks from request to money on your card. Most of that time is transit, processing and your bank.
Which address do you use?
Three addresses appear on the site and the label. Only one takes returns. Mixing them up is the most common way to delay a refund.
| Address | What it is for | Send returns here? |
|---|---|---|
| 570 Lexington Avenue, Floor 16, New York, NY 10022, USA | Returns | Yes |
| 3 Park Avenue, Floor 36, New York, NY 10016, USA | Goneuropulsepro office | No |
| North Scale, PO Box 12730, Ogden, UT 84404 | Distributor printed on the label | No, unless the seller tells you to |
What should your refund message say?
Keep it short and complete, with every detail in the first note. This is a sample you can adapt.
- Order ID from the confirmation email
- Full name and the email used at checkout
- The date the parcel arrived
- How many bottles you are sending back
- The tracking number, once you post the box
Is there a NeuroPulse Pro 60 day guarantee, or is it 180 days?
People often search for a "60 day guarantee." The sales page kits list 180 days. The number 60 does appear in another place: the two-bottle pack is a 60-day supply at one capsule a day.
So the two numbers are not in conflict. One is the supply, the other is the refund window. If you ever see 60 days written as the guarantee, read the order page and ask the seller which terms apply to your order.
What about cancelling an order?
Message the contact page at getneuropulsepro.com with your order ID without delay. The inbox on this site cannot see, cancel or change orders. Whether cancellation is possible once the order has shipped is not published.
If the parcel has already arrived, the refund route above is the one to use. Keep the bottles until the seller tells you what to send back.
What can slow a refund down?
- Leaving the order ID out of the request or the box.
- Sending the parcel to the office or to the label's PO Box.
- Posting without tracking and then losing the parcel.
- Writing to the inbox on this site, which cannot see orders.
- Asking after the 180-day window has closed.
When replies are slow, follow up on the same contact page and quote your first message. Check spam folders too. As a last step, your card company can explain what a dispute involves.
What if the capsule did not agree with you?
Stop taking it and speak to your doctor before anything else. A few days of waiting will not hurt the refund. Your health comes first.
Yellow skin or eyes, dark urine or belly pain need prompt care, because fo-ti in the blend has been linked to rare liver injury. (LiverTox, 2020) The blend also contains soy. Keep the bottle so your doctor can read the label.
Frequently asked questions
How long is the NeuroPulse Pro money-back guarantee?
It lasts 180 days for the sales page kits. Count from the order date and ask before it ends.
Where do I send NeuroPulse Pro returns?
The address is 570 Lexington Avenue, Floor 16, New York, NY 10022, USA. Add your name, email and order ID, and use tracking.
Who pays for return shipping?
You do, so pick a tracked service.
How long does the refund take?
Processing takes 3-5 business days after the returned bottles are credited, then 5-10 days more for your card.
Can I email Goneuropulsepro for a refund?
No. Our inbox cannot see orders. Write on the contact page at getneuropulsepro.com and quote your order ID.
Does the guarantee mean NeuroPulse Pro will work?
No. Getting money back is not the same as a result being promised. Results vary, and none is guaranteed.
References
- LiverTox, National Institute of Diabetes and Digestive and Kidney Diseases (2020). Polygonum Multiflorum (Fo-Ti).
Our view
A 180-day guarantee is generous on paper, and the steps are written down. That is a real point in its favor. It is also slower and more manual than a store return, because there is no phone line and you pay the postage.
The key is paperwork and a date. Keep the order email, write down your lot and best-before date and set a decision day around day 150. With those three habits the process is straightforward.
Remember what the guarantee is not. It does not tell you why something did not suit you, and it does not replace advice from your doctor.
Note that NeuroPulse Pro is not FDA approved, and no supplement is. A refund is about money, not health, so take medical questions to your doctor. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Read next
- Is NeuroPulse Pro legit or a scam?
- How much does NeuroPulse Pro cost?
- How long until it works? A fair timeline
Last updated